Onsite or remote IT support
We'll always come onsite when necessary for consulting, hardware installation or repairs, or troubleshooting that requires hands-on work.
We can, however, diagnose and correct most computer problems in just a few minutes and most of the time without requiring a visit to your place of business. Our remote support tools work immediately and do not require any special configuration to your computer systems. If you call us now, we can begin helping you within minutes.
Our remote support software is provided by industry leader LogMeIn Rescue. It's built to be secure, easy to use, and always in your control. Sessions are built on end-to-end 256-bit SSL encryption - the same security levels used and trusted by major banking institutions. All traces of the software used for the support session are permanently removed from your PC when the session is finished.
Clients who take advantage of the Bruceb Remote Management service get important extra levels of support. We'll proactively be notified of network or computer problems, frequently before you realize anything has gone wrong, and we'll notify you or fix the problems using additional remote support tools included with the monitoring service.